Update and Verify Contact Info on the Employee Profile

Update how Retain contacts you, change your email or phone number, and verify it from your employee profile.

Go to your Retain Employee Profile.

Need a way in? Ask your manager for your Retain Profile Access Card, then scan the QR code or go to retainsurveys.com and enter your 8-digit code.

Next to Contact Information, click the pencil (edit) button.

file-rfd0KIumlB.png

Under How should we check in with you?, choose Email and Text, Email only, or Text only.

file-GsduPQm4cy.png

Pick which email address is best, or choose I want to use a different email address to add one. To get texts, enter your number under What's your mobile number? (If you already have a number on file, you'll see Which mobile number is best? instead.)

file-HE2hj9Piwf.png

Click save.

file-TMLOQVzQWl.png

Retain sends a verification message to confirm your info. Open it and follow the link — for an email, click VERIFY — to finish.

file-GgVsMreU4K.png

Until you verify, your profile shows a reminder that your number hasn't been verified yet.

Didn't get the message? Click Resend the verification message.

file-d2tEOjflqm.png

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.