Opt Back Into Messages From Retain

Opted out of Retain? Here's how to opt back in — by email or by text — so you can get messages and reminders from Retain.

By Email

Go to your Retain Employee Profile. Need a way in? Ask your manager for your Retain Profile Access Card, then scan the QR code or go to retainsurveys.com and enter your 8-digit code.
Click the pencil icon to edit your Contact Information, then set your preferences:
- How should we check in with you? — choose Email and Text, Email only, or Text only.
- Which email address is best? — pick your current email, or choose I want to use a different email address.
- Which mobile number is best? — pick your current number, or choose I want to use a different mobile number.
Click Save.
Check your inbox for the verification email from Retain and click VERIFY. You must click VERIFY to start receiving emails.
Didn't get it? Check your Spam/Junk and Other/Promotions folders. Then return to your profile and click Resend verification. If it's still missing, make sure your email is spelled correctly, or contact support.

On your phone, open Messages.
Start a new message to 77369.
Type START and send.
You'll get a confirmation text.
Go back to your Retain profile and refresh. Your text status will update shortly.

Message and data rates may apply. If you replied STOP before, you must text START to 77369 to opt back in.

Phone number is wrong or missing: update it under Contact Information and save.
No text received: make sure you're texting 77369 in a new message, not a group or an old thread. Some carriers or phones block short codes; you can turn on short-code/Premium SMS, or contact your carrier or IT. Wait a minute or two, then text START again.
Email still not coming: check that your address is spelled right, check your spam folder, and click VERIFY in the Retain email.