What do the emails and texts from Retain look like? Is it clear that they’ve been sent by Retain?

Rest assured, it’s clear they’ve been sent by Retain. Messages sent by Retain to employees will include your company name. This helps reassure employees that the message is secure and not spam.

“PQI” appears in the URL, the Pinnacle Quality Insight logo is at the bottom of emails, and the survey is designated as a Retain survey once the employee opens the link.

NOTE: Some organizations prefer for the location or facility to be the source of the survey invitation, rather than from the larger company. Your Retain account manager can this set up.