eNPS Widget on Dashboard

Read and understand the eNPS score on your dashboard.

On your dashboard, the Net Promoter Score widget shows your employee Net Promoter Score, or eNPS. It's based on ongoing engagement survey responses from tenured staff over the last 90 days.

If you have fewer than 30 responses, the widget notes that the score comes from a limited sample size. A small sample can swing the score, so read it with that in mind.

What is eNPS?

eNPS is a simple way to measure employee loyalty. It comes from a survey question that asks how likely employees are to recommend your organization as a place to work.

Their answers fall into three groups:

• Promoters — happy and loyal. They answered "Very Likely."
• Passives — satisfied but not strongly engaged. They answered "Likely" or "Neutral."
• Detractors — unhappy with the organization. They answered "Unlikely" or "Very Unlikely."

Blank answers aren't counted.

Score Calculation

Your eNPS is the percent of promoters minus the percent of detractors:

% Promoters – % Detractors = eNPS

Example

Say you have 40 responses: 22 promoters (55%) and 7 detractors (17.5%).

55% – 17.5% = 37.5, which rounds to an eNPS of 38.

Understanding Your Score

Your eNPS can range from –100 to 100. A score above 0 means you have more promoters than detractors. The higher the score, the stronger employee loyalty tends to be.