Best Practices for Exit Survey Results

Use exit survey feedback to find and fix what's driving people to leave.

Collecting the responses is only the first step. The value is in what you do with them. Looking across your exit surveys shows you the patterns behind why people leave.

A few ways to put the feedback to work:

• Look for patterns over time, so you address recurring issues instead of one-off complaints.
• Use specific feedback to guide manager coaching.
• Close gaps in onboarding that new hires point to.
• Adjust policies, pay, or benefits based on what departing employees say.
• Share the trends with leadership to guide decisions on retention and hiring.

Not sure whether to turn exit surveys on? They're one of the clearest ways to hear why people leave and what to change. You choose whether to survey only voluntary separations or all of them.

To read your responses, open the exit survey report. To get more people to respond, see How can we boost participation in exit surveys?