Approve External Feedback
Approve or deny recognition left by clients and other outside guests before it shows on the News Feed.
When someone outside your organization recognizes a staff member, it doesn't post right away. A Retain admin reviews it first. To see how outside guests leave recognition, see External-to-Staff Recognition.
Open the employees menu and select recognitions.
Use Filter Options to narrow the list by Location, Department, or Status to narrow down feedback and find feedback that needs to be moderated.
Click approve to post the recognition to the News Feed, or deny to keep it off.
Once feedback has been moderated, the approve button will appear green, while the deny button will be red.
Once feedback has been moderated, the approve button will appear green, while the deny button will be red.
The status column shows where each one stands:
- needs review — waiting for your decision
- approved — posted to the News Feed
- denied — kept off the News Feed
You can change your decision at any time by clicking the other button.