Add a Supplemental Question

Add your own question to a Retain survey by requesting it from support.

Retain's built-in questions can't be changed, but you can add supplemental questions of your own to any survey.

They're called supplemental (not custom survey questions) because they sit on top of the standard survey instead of changing it — the built-in questions stay the same, which keeps your results comparable over time.

Activated Insights Support adds supplemental questions for you. To request one, contact support with these details:

• The survey or surveys it should appear on. You can add up to three supplemental questions per survey.
• The question type: Short Text, Long Text, Yes / No, or Likert Scale (five answer options).
• The question text in English, and in Spanish if your employees use Spanish.
• Whether employees must answer it (required) or can skip it (optional).

Questions can include your organization's name, which Retain keeps current automatically — if your name ever changes in Retain, existing questions update to the new name on their own.

Support reviews each question to be sure it's clear, HR-compliant, and not a duplicate of an existing one. Approved questions go live on the next survey that goes out — see How are supplemental questions reviewed?

To view your supplemental questions and their reporting, or to request a change later, see Manage Supplemental Questions.