How can an employee opt back in after opting out?

How they opt back in depends on how they opted out.

  • Text: if they opted out by texting STOP, they text START to 77369 to start getting messages again.
  • Email: they re-verify their email address from their employee profile.

Once they've opted back in, Retain can contact them again with invites and reminders. For step-by-step help, see Opt Back Into Messages From Retain.

They can always take an open survey from their profile, even while opted out. See Can an employee stop messages but still take the survey?

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