About HRIS and Employee Data

Learn how Retain keeps up to date with employee data.

Retain securely gets employee information from your company's HRIS (human resource information software). Your HRIS is the source of truth — anything updated there flows into Retain, so you don't have to update it in two places.

NOTE: The flow of information goes one way. Retain reads from your HRIS but can't make any changes to it.

When an employee leaves, Retain marks them as separated as soon as your HRIS reports it. You don't need to remove them in Retain yourself.

If your HRIS isn't available, some organizations keep employee information in Retain manually instead.

For what data comes over and how Retain decides who it can reach, see Contact Information and Reachability. Employees can also choose how Retain contacts them — see Can an employee exclude their email and/or phone number so that Retain won't use it?